Ladbrokes complaint: No bet withdraw Rejected Winnings

Complaint Letter to Ladbrokes

From:
Mariusz Ziolkowski
164 Wadham Gardens
UB6 0BT
Email: [email protected]
Phone: 07783 963741

To:
Ladbrokes Customer Relations

Subject: Complaint Regarding Rejected Winnings – Accepted Bet at Greenford Oldfield Circus Branch

Dear Sir/Madam,

On 12th September 2025, I placed a £10 bet at your Greenford Oldfield Circus branch. The bet was accepted, printed, and I received an official betting slip ing my wager:

Event: World Boxing Championships – Women’s Semi-Final

Selection: Szeremeta to Win

Stake: £10

After the fight, I returned to the shop to collect my winnings. To my surprise, I was told by your staff that “there was no price available” and that the only option was to refund my £10 stake.

This is not acceptable. Once a bet is accepted, printed, and a slip is issued, it constitutes a binding contract between Ladbrokes and myself. Refusing to settle the bet fairly is, in my view, a breach of your obligations under both your own published rules and under UK Gambling Commission regulations.

I request a full settlement of my winnings in line with the accepted bet.

Please treat this as a formal complaint. If I do not receive a satisfactory resolution within the required timeframe, I will have no choice but to escalate this matter to the Independent Betting Adjudication Service (IBAS) and inform the UK Gambling Commission.

I look forward to your response.

Yours faithfully,
Mariusz Ziolkowski