Ladbrokes complaint: Blocked out of account

Last night I placed a number of bets with Ladbrokes app online, for a change the evening was lucky for me with having a winning bets up. With not ever having a winning night on bets I took photos of the winnings, went to bed got up this morning tried logging into my Ladbrokes account on the app and I was blocked. From 7am this morning I’ve had live text with Ladbrokes 34 times all give me different excuses why I was blocked, eventually I was messaged saying that I self excluded myself from the Ladbrokes app until 2022 . I did explain that I’d won over three and a half thousand pound why would one self excluded one’s self with out taking the winnings. I’ve sent emails to Ladbrokes with statements and photos of my winning bets from last night 26-11-2020. I’ve not long since had a email reply saying that I self excluded myself “which I didn’t’ but no mention of my over three and a half thousand pound.