Ladbrokes complaint: Account missing money.

Name: Account missing money.
Item: Ladbrokes
Author: Frederick

Open 24 Dec 2020 359 views Gambling

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Filed 24 Dec 2020 by Frederick

My account got locked last Sunday. I had €18 in credit and €30 pending withdrawal.after lots of chat and e mails I found out there was another account with my money in.. on Friday on chat I was told it was been passed to the resolution people. I never heard anything so e mailed today Sunday. To be told to ring australia.its not good enough.

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Case details

Status: Open
Company: Ladbrokes
Filed: 24 Dec 2020
Desired resolution: They should transfer my money to my account I'm using now.
Problem: Account locked, balance moved to another account
About: betting account balance
At stake: €30
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

24 Dec 2020 Complaint filed and published
24 Dec 2020 Message from Bizzy: we notified Ladbrokes about this complaint.

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