Ladbrokes complaint: Account closure due to win bet

Name: Account closure due to win bet
Item: Ladbrokes
Rating: 1
Author: Nehemiah

Open 28 Oct 2023 123 views Gambling

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Filed 28 Oct 2023 by Nehemiah

Hi I won a big bet last Saturday and when I withdrew my winnings Ladbrokes closed my account for no reason becasue they could’ve closed it anytime before that bet but decided after I won a big bet asking for ID which I had sent such bad service from them and now it’s been over a week and they still haven’t gave me my money or replied and I need my winnings over 2 k

Ladbrokes complaint: Account closure due to win bet — Photo Nehemiah uploaded with this complaint

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Case details

Status: Open
Company: Ladbrokes
Filed: 28 Oct 2023
Rating: 1/5
Desired resolution: By giving me my money in my balance and letting the witdraw go through been a customer since 2019 and this is how they treat me
Problem: Account closed after big win, winnings withheld
About: betting winnings
At stake: £2,000
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

28 Oct 2023 Complaint filed and published
28 Oct 2023 Message from Bizzy: we notified Ladbrokes about this complaint.

See all 117 Ladbrokes complaints

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