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Filed 28 Jun 2022 by Marguerite

I was just at store 0663 in Dallas, GA and the manager was extremely rude and confrontational! We ordered 2 3-piece tender combos with coleslaw and a pot pie, which came to $16.63 with my husband’s military discount. We paid at the window but only received one 3-piec tender combo and a pot pie-no drinks. My husband let the person at the window know this, and the manager rushed over asking what the problem was,very loud! We repeated the problem. He said we only ordered 1 3-piece tender combo. The window attendant gave us our drinks while we were trying to explain to the manager, who was very irrate by this time, that we ordered and paid for 2 3-piece tender combos. He told a server to get another 3-piece tender combo-handed it to us, and told us that we owed for that meal. I tried to explain to him that we already paid for it, but he insisted that we did not. I asked for a receipt, at which time he (the manager) told the window attendant to just give it to us free because he didn’t have time to argue with us! We never got a receipt! I’ve checked our bank statement and we indeed paid for 2 3-piece tender dinners and a pot pie, BUT upon checking the bags when we got home, we only received one coleslaw, which I’m not sure if it was included with the combo! We have lived in Dallas for 18 years and have patronized KFC all of those years and have NEVER experienced what we were exposed to today!!! This manager needs to be REPLACED IMMEDIATELY!! I have photos documenting the price of a 3-piece combo, and what I was charged, and what I received. Please advise how this matter will be resolved! Thank you! Marguerite Avery 678-467-3201(cell), [email protected]!

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