KFC complaint: KFC

To whom it may concern,

Usually, I am satisfied about the local KFC store but today my experience left a sour taste in my mouth as I was quite horrified and disgusted about the situation,

Infront where the cashier till was two employees as one was a young white male roughly around 16 to 17 years old and the other employee was a young white female roughly around the same age. I got served by the female employee as my total was $32,50.

Once I got my order which number was 3731, I took it to the table where my son was waiting for his meal, but before I gave my son his order as there were no serviettes in the paper bag with my order So, I went back with my order and directly asked the male employee where is the serviette? His reply was very mortified and bluntly his work ethic is incompetence as his answer was unprofessional. His answer was first there was none at all as I asked what about any Handee towels or something that can be used but the reply that he gave me was There’s some in the toilet as I found quite unhygienic.

Also, there was the young female employee, so
in regards I asked to speak to supervisor who was on duty and her Name was Anusree. I directly asked Anusree if there were any serviettes as her reply was, they were out of stock which I asked her if there’s was any handee towels or anything that could be used in which she replied nothing at all. But the young female came up with a great idea as there’s was a blue cloth that gets used to clean the table was available. I asked if they were clean as she replied yes.

I was pleased with the idea she gave as she thought quickly and efficient as I was thinking about eating my order, but the worst thing was when the male employee had a smirk and thought it was funny as this is a restaurant and the saying goes The customers are always right. I found his work ethic quite pathetic as he is representing KFC but if you want your employee to treat people like this well the reviews, I have seen proves it.

I changed my mind as I requested my money back as this was a bad experience which I will never come to this store again. But I am complaining about the answer he gave me which was quite disgusting as I am thinking about complaining about Food Safety and the hazard.

With stock inventory and customer service complaints about today that I saw was appalling as I don’t usually complain but I just had to notify who is the regional manager for this area. I don’t know what your procedure is when there’s no stock or what is the next step that you are required to do but training your employees about customer service or the work ethics has to be professional.

Yours sincerely

Fiza Mohammed

For further information:

(I have my receipt as I did ask, do I need to sign anything as i received a refund, but the Supervisor Anusree said no)