My complaint:
I am writing reviews wherever I can about your disgraceful company. I am making a complaint to the regulatory agencies
and my Local Federal member of parliament about your behavior.
Reg Claybrook
I have had my account hacked and the mobile phone number has been changed on my account. I can still log into Kayo but when I attempted to access account settings it was sending a verification code to a number which is not mine. I had an online chat with some gooze name Foster whom demanded my email address which I provided. I gave him the correct phone number that is mine. He demanded me to provide proof that the phone belonged to me. It took multiple screen shots to finally convince Foster I owned the bloody phone. I gave him the last 4 digits of my debit card which he ed were correct. Well that was not good enough for this character. He said he would send me an online form to fill in. I had had a gutful by then which was over an hour talking online chatting to this guy. I said are you going to allow a hacker to continue using my account? He said I had not provided him with enough info. I had nothing else I could possibly give him. So I could not change my password or mobile phone number and the hacker was free to keep using Kayo whilst my bank account kept being debited. Well the last resort for me was to ring the bank and cancel my card which I have done. So my account will just keep swinging in the breeze forever it seems. Still they will not be able to debit my account any longer. I did say to this guy why dont you text the hacker and demand all the info I had provided as he would not have been able to do so. No I cannot do that he said. So in 2024 this company will allow your hacked account to keep rolling on until the next subscription cycle which is another couple of weeks away. The bank thought I was kidding, they could not believe it. So I would NEVER EVER use this patform guys. They are a security risk 101. I will take this further and get someone to take ownership of this disgusting breach of security. STAY AWAY from Hubbl and all its platforms.
Suggested solution:
Allow me back into my account and enter MY PHONE NUMBER.
