Just Energy complaint?

Do you have a dispute or a bad customer experience with Just Energy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just Energy customer support is on 1-866-587-8674, and you can email customersupport@justenergy.com. The customer support page on the Just Energy website covers billing, payments and plan questions for both the US and Canada. Have your Just Energy account number and your utility account number ready, because most disputes need both.

Put the complaint through our complaint process too, and we push it out to Just Energy by email, social media and printed letters.

To cancel a Just Energy contract, contact Just Energy customer support with your account number and ask for written confirmation of the cancellation date and of any early termination fee. Fixed-rate contracts can carry a fee if you leave before the term ends, and the terms are set out in your contract or contract summary, so check that document first. Switching to another supplier, or back to your utility's standard supply, also ends the contract, but the fee terms still apply.

If you are cancelling because you are moving, say so and give the move date, as a move is often treated differently from an early exit. Keep the confirmation and check the following utility bills to make sure the Just Energy charges stop.

A Just Energy rate usually goes up when a fixed-rate term ends and the plan rolls onto a variable or month-to-month rate, or when a variable rate changes with the market. Check the contract end date and any renewal notice you received, and compare the supply rate on your bill with the rate in your contract.

On many bills the supply charges sit next to the utility's own delivery charges, so separate the two before you dispute anything: only the supply part comes from Just Energy.

Yes. The Public Utility Commission of Texas (PUCT) helps resolve complaints from Texas electricity customers of Just Energy in the US, and the Ontario Energy Board (OEB) handles complaints about licensed energy retailers in Ontario, Canada, including Just Energy. Both generally expect Just Energy to have had the chance to put things right first, so keep a record of every call, email and letter.

Start your case here and we help you write it in minutes, with the contract terms and the billing dates set out the way a dispute needs.

Nothing has been reported about Just Energy here yet. Our research shows what typically goes wrong at retail energy providers: rates that rise when a fixed term ends, early termination fees on cancellation, renewals customers did not expect, disputes over how a contract was sold at the door or by phone, and bills that mix supply and utility delivery charges.

Charged a cancellation fee you dispute? Be the first to report it: your case opens the record for the next customer comparing energy plans.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Just Energy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Just Energy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.