Just Eat complaint: Late and cold food
Filed 4 Feb 2023 by Michelle
I ordered a McDonald’s with an estimated delivery time of 25-45 minutes. The tracking got stuck after an hour an did not update. The food finally arrived over 2 hours after I had ordered it, and was stone cold, as if it had been in a car for hours. I complained to Just Eat and they said they would only refund £3.55 of the £20.15 it cost me as this was their ‘cold food policy’
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