Complaint: Stale and will not stay lit

on 29 March 2021 about John Player Cigarettes in category Tobacco / 420

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My complaint:

Hello reaching out to you as I buy cartons and by 2 packs at a time sometimes for the john players smooth fliptop and the last 4 packs have been stale and will not stay lit and burn only up one side of cigarette and have thrown more away than smoked.. Considering how expensive they r i wanted to reach out to yous on this and maybe get something sent to me for this problem

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Justified complaint?

Suggested solution:

Maybe send me something in replace of these problems

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