Complaint: Cigs either going out or lit end falling off

on 13 March 2021 about John Player Cigarettes in category Tobacco / 420

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My complaint:

I have bought 2 packets of jps real red, they either go out or the end drops off , this is the first time this has happened to me.

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Justified complaint?

Suggested solution:

However they seem fit but its not good when lite end falls off and burns floor etc

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