Complaint: 2 packs not wrapped in plastic from a cartoon

on 20 October 2020 about John Player Cigarettes in category Tobacco / 420

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My complaint:

I purchased a cartoon of jhon player rich king-size
2 of the packs did not have plastic wrap on them but 2 packs had extra plastic wrap on them so the ones with out plastic so dry it was not smokable

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Justified complaint?

Suggested solution:

Replace the cartoon

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