My complaint:
Placed an order for 3 yards of Liberty of London fabric (customer has to order full yard pieces) at $34.99 so a total of $106.92 and it came in two pieces. There is no indication anywhere in the process of placing an order that it may (did) come in two pieces. The most upsetting part is when I called I get OUT OF COUNTRY person, who is passive aggressive and kept calling me sir! Further stating JoAnns has no responsibility as it is posted under Shipping. Really, shipping! At the bottom of the website and the second to the last paragraph. Why is it not somewhere when ordering? Whoa to the person who orders any Bridal fabric. As a result of the I don’t care attitude I will post this every place I can find and of course will only shop there as a very last resort! Customer does not matter to this corporation and it is painfully apparent.
Suggested solution:
Put the notice your fabric can and will come in pieces where it actually matters!
