Jewel Osco complaint: Confused Customers Renewing!

Hello,I recently visit the Jewel Osco and wasn’t expecting that I was going to be a waste of time,with the Customer service desk Employees! it was about two of them and I was there just for a renewal for my Ipass,it should be easy so I thought it would be!being that it was just a renewal not a purchase for the transponder.so they told me that I needed to have a letter before I could get the iPass,which I did have and they didn’t allow it because it wouldn’t scan so they Say!and I believed them!not knowing that they were being so ignorant!I was refused twice at that same location!only to find out that the letter didn’t need to be Scan!they just didnt want to renew it for me because of the way I appeared and explained it too them!you might think that’s not the Case!So why did I go to another Jewel’s in Chicago and find out that the previous Jewel Customers desk Employees,who didn’t even care or asked for information,just were being very bad and judging me!because I got my Ipass and didn’t need any scan for it to be Free!only there in Franklin Park!I just had to tell this
story about the difficult situation that people have to go through just for something simple!because that’s Wrong for Employees of Jewel’s to treat People Like This!