Jet’s Pizza complaint: Jet’s Pizza late delivery, missing ranch and unfair ordering ban

I put in an online order on Sunday, November 8, 2026 at 1:32 PM. The online portal said that it would be 60-90 for delivery. I called the store at 3:04 PM to see where my order was, the person that answered said the driver would be back in 5 minutes and that I was her next delivery. I live 1.4 miles from the store, so I was expecting it soon. At 3:34 PM I called the store again and asked where my order was. I was told she had my pizza out for delivery. At 3:52 the driver showed up at my door and told me that “I didn’t pack your order, but they forgot the bottle of ranch you ordered.” I was not willing to wait longer to have her drive back to the store and return with my ranch before I started eating, so I refused the order. I called the store at 3:55 PM and I while was upset, I did not curse at anyone, and I demanded to know how it could happen that someone’s pizza that is 50 minutes late and called twice, that the employees didn’t care to make sure the order was correct. I was put on hold and I hung up because I knew I wouldn’t get a satisfactory answer, no matter what they said. At 4:14 PM the GM of the store called me and said that I was banned from ordering from the store because I slammed the door in the driver’s face and I swore at her employees. I could not have slammed the door in the driver’s face, I have a single pane glass door that does not shut by itself, so I have to close that before closing the inside door, which I did, and I definitely didn’t slam a glass door that costs $400 to replace.

What I want from them is to lift the ban and receive an appology from the the emplyees for lying about the delivery times, the driver for lying to the GM about what happened and the GM for not even trying to deescalate the situation.