JackpotCity complaint: Unauthorized access to bank account
Filed 17 Jun 2022 by Bonnie
On may 5th, I reported unauthorized access to my bank account by jackpot city. They deposited $72 on the fourth then withdrew it in the fifth. They said for security purposes, they locked my casino account until this situation could be investigated by the operations department. Fine.
They have repeatedly asked for a copy of my bank statement showing the transaction, which I forwarded but they claim it’s not sufficient because it’s a “cut off version”.
My casino account is now closed and that’s fine. I have repeatedly requested the return of my casino balance of $60, and they repeatedly ask for more proof of the former transaction. This has nothing to do with giving me my remaining casino balance.
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