JackpotCity complaint: They scammed me

To whom it may concern
Hi, my name is chastity Deering , my wife’s name is Krista noftall. Wife plays lots and wanted me to try.. I signed up spent few hundred.. then bam I won almost $3000. I spin until it got to 2100 plus and the screen went black with a notice saying my session was up and I had to go back to lobby. Then it shut me out of the site! I tried over and over to long back in and it kept saying wrong password! A then I contacted support and they said they going to ask me one security question. Then the representative continued to say how he was new after I was wondering why, as it cost me money on my cell phone as it’s pay as you go, he would not ask me the question… I was trying to explain that to him, I went to another representative where my partner and I are together we use the same Baker I have my own she has her own and we have a joint account… But for gambling we use the Scotiabank Canada card .. I was getting very frustrated I was talking on and off to representatives for hours they right away, locked me out of my account now with in saying that told me it was for security reasons, and it was flagged as fraud count… In the meanwhile, before, I even reached out to a representative, as soon as I won, after a few more spins, they had already to the ad already decided to lock my account, shut it down so obviously it wasn’t for security reasons as it done this shortly after my big win… I was so excited so while trying to get a hold of representatives I went and put my rent money on my credit card and figured I’ll just pay it when I get my winnings in days.. then I received an email stating my account was permanently shut down and will not be reopening… So this happened to my partner five years ago she won $7000 and the exact same thing happened. The message came up she had to go back to lobby, they locked her out of the site and she never got her money first or last so we opened up a site online about JackpotCity. There must be so far about 2300 people and it’s only open a couple of days with snapshots and complaints of the same thing. So now, my next steps are YouTube and make it go viral. This is unacceptable and absolutely ridiculously absurd. Good thing my partner warned me that this could happen and I took a snapshot of everything that happened even my sign up so I have snapshots of me signing up, I have snapshots of the message that came across the screen, I have snapshots of my wings, I have snapshots of my conversations with all representatives, And I have snapshots of everything to prove nothing was illegal. Everything was done by the book and they legit close my account down and I can’t get no headway with them. I even said to them I just put in a few hundred dollars I win a significant amount. I went on my banking app right away and paid my credit card and now you’re telling me That I put money into your site. I win if I had to lose that would’ve been my own problem but I win and you’re keeping the money I put in and my winnings I do not want just my money back. I want my winnings and my money or just my winnings either way my partner From years ago that used to play this not my partner that I’m with now she plays significantly she spends $3000 a month as she has a good job playing with JackpotCity and sodas, her family and now nobody wants to play with them and we have this gone all over Canada now Right from the mainland, Alberta Newfoundland is aware of this now through media, and we are trying to get it put on entertainment news or bad casinos that rip off innocent and legit people… So that is the situation. I’m going to leave my phone number as I have been online flat out and it cost me money as I do not have data because I don’t use the Internet unless it’s for gaming or Facebook so I hook up to my Wi-Fi went home but I’m not home as I’m under going cancer treatments! OUR number myself and my partner which is I’m chastity Deering and my partners name is Krista noftall. The user name is k_noftall85 the email address is the one we use for gambling [email protected] I also have MS so it’s hard for me to type.. as my partner was typing for me. Oh, I made the representative aware of this and he said he needed to speak to me and I got on the phone and I started talking into the phone when I do that the words don’t always come out right but I’m doing it right now very slowly… MS is when my muscles start to not work and bones decay, an I have cancer my partner (girlfriend/wife to be takes care of me and works very hard on top of that. This win was nice for mr as I spend so much time in hospital so my partner comes in and we gamble some… Now my partner plays with spin palace just cashed out 1800 and she had it within 48 hours… She has been playing with them for years. However, she will not sleep or rest until pretty much all of Canada knows not to play with JackpotCity. She works on a day and night as she works in a law office with her father! This is robbery! An I know there is probably no point of even reaching out because we have been doing it every day since. The last 4 digits of my card number which is under Chastity Deering I have for you when you reach back out to me! I have more than one photo but I’ll just send the one of the win as it’s only letting me send one picture, but by request, I will send the rest as they are all over the Internet now I will not be retracting them my partner she gets obsessed over this stuff, she works for things like poverty, and the law office politics things like that. She just can’t let things go and especially how happy I was and then Bam my health being so bad as it is, and a little bit of joy that I had jackpot city got my hopes up and ripped it away from me in the blink of an eye. my phone number is 709-351-1046 just to be very thorough. I will let you know that is a cell phone number that is under my partner’s name as all of our cell phones are our two work phones and our personal phones as she is the one who pays most of the bills and mortgages. I really hope this gets resolved ASAP my neighbour they still owe her $380. They done the same thing to her. It would be worth your while just to go look on the site that my partner built about JackpotCity all of the Canadians on there that suffer from the same thing well my partner is not going to let me suffer about this. This is going to go worldwide. I know her she is not one of those people who just says she is going to do things and don’t do anything about it she gets obsessed and I really don’t want that for her, please somebody reach out to me and help get this fixed

Thank you,

Chastity Deering

Canada, St. John’s Newfoundland