JackpotCity complaint: Theft and blocked out of my account

Name: Theft and blocked out of my account
Item: JackpotCity
Author: Laura

Open 14 Jun 2021 317 views Gambling

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Filed 14 Jun 2021 by Laura

I have a withdrawal of 700 and another of $800 from the next day they messaged me and told me that I didn’t have enough documentation and I needed to send more I tried to tell them that I just received a deposit from them this week already I didn’t understand what the problem was and I couldn’t get home without my money

JackpotCity complaint: Theft and blocked out of my account — Photo Laura uploaded with this complaint

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Case details

Status: Open
Company: JackpotCity
Filed: 14 Jun 2021
Desired resolution: Because I made that statement they blocked me out of my account all together how they should have handled it was allowing it to go through this time as one just went through and allowed me to be able to be at home not on vacation to be able to take pictures of documents that are at home not with me so now I am absolutely stock out of town with no gas money to get home because the deposit of $700 I was supposed to get today I am not getting and now my account is on block because I raised a concern about it just give me my money please you\'re ruining my grandbaby\'s vacation
Problem: Withdrawals held and account blocked
About: casino withdrawal
At stake: $1,500

Progress

Filed
Company notified
Company replied
Resolved

14 Jun 2021 Complaint filed and published
14 Jun 2021 Message from Bizzy: we notified JackpotCity about this complaint.

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