JackpotCity complaint: Operations Department Reviewing for almost 2 months

In the beginning of Jan 2022 , I did a withdrawal on Jackpotcity. However, after 3 days it disappeared from the withdrawal tab. I contacted the support chat, and they advised that I needed to upload proof of identity and address to be able to have my money released. How was I suppose to know that though, they should have sent me an email regarding that, nevertheless, I uploaded the documents, 1 week later, still nothing.

I contacted the support chat and requested the chat transcript to be sent to my email address, but until today all my chats regarding this matter has not once been forwarded to my email address. The support chat stated I needed to come back every day to follow up on my withdrawal. Excuse me? That is so ridiculous. Every single time I am following up about it, “I am sorry the operations department has that under review”, it should take 5-7 business days!

It is now almost 2 months, this is so frustrating and ridiculous. Why let people deposit money everyday when the site and management holds on to peoples money.