JackpotCity complaint: Misunderstanding Leading to Self-Exclusion Jackpot City Casino

Hi, I’m Steven Jose with the Username: StevenJose. My account was self-excluded from the server because of a misunderstanding that happened between the operator and me. I’m 21 years old and currently studying at the university. I only bet for entertainment purposes.
I had deposited 1000Rs only at the beginning and never opted for a bonus yet I was given a bonus without my permission. I have also previously deposited twice and never had been given a bonus. Since I won a few poker games via evolution, I decided to Cash out since I am winning a lot of money for the first time.
I started speaking to the Operator as I was not able to withdraw the cash because of bonus money, since the operator was not helping me with my concern I mentioned that I need the money today and made an excuse of payment to clients (I’m obviously 21 years studying at University and will soon be working), however, he quickly mentioned potent self-exclusion and I was not given a proper answer to my withdrawal request and my account was locked due to which I had no access.
I hope you get this message and if there is any way I can authenticate my age through documents I am ready to do that.
I request to kindly revoke the decision made to my account for self-exclusion and help me withdraw my money at the earliest.