JackpotCity complaint: Missing Deposit

I made a $200 deposit on Sunday, July 24th and the money never went into my account. I waited until the following day, still nothing. I used the “trace y deposit” feature in my account on Monday night.

I received an email early Tuesday morning asking me to submit a screenshot of my ation (which I already did)….I replied to THAT email with another screenshot, and then got an email back saying that “Our email channels are currently unavailable due to limited capacity”.

The email instructed me to use the live chat feature (which I have just finished doing), and now I have had to start the whole process all over again!!! I have now re-submitted my deposit ations (AGAIN), and am told to wait 24-48 hours.

You have now had my $200 in a “pending” state for over 48 hours, and nobody seems to care….I cant speak to anyone….no email address to reach out to (I got this from the chat agent)…and I am left sitting, waiting, out $200

This is the second time this has happened to me at JackpotCity Casino, and I use Gigadet e-transfer service at another casino I play at and have had no issues, so I know Gigadet works just fine, this is something on your end. PLEASE FIX IT!!!!!

When I get the “urge” to play, it is in the moment, I don’t make a deposit thinking….hmmmm maybe I will want to play in a few days time…..

This has just been a terrible experience, and not even a “sorry” from anyone….pitiful!