JackpotCity complaint: Locked out of my account and my money confiscated

Hi my name is Joleen Duvall I been trying to figure out why my account is locked for 6 months for self excluded which isn’t the case I wasn’t doing anything wrong basically jackpot city casino log me out and I was wondering why then August 12 I got feed back from the chat online saying the senior management they find several different account on online casino mean while I have have this one for jackpot city I just find it odd that they just give me the whole run around and find anything n everything to not pay me I don’t even think it’s right to do that to people I ain’t happy or going use jackpot city no more I just want what is owed to me and don’t have to give me the shitty end of the stick cause they don’t want to give me my winnings this isn’t right should be straight up and honest I would like help and everything solve and for me to get my money that won fair n square with out cheating cause shit like this isn’t right also my wifi got hacked people were messing with everyones accounts so I got that under control now please can you figure something cause I think jackpotcity is just scam prove me wrong to see if your jackpot city casino isn’t then stop giving me excuses n just pay me out thanks have a great day I want to know by today latest is tomorrow