JackpotCity complaint: Failure to payout winnings
Filed 1 Nov 2021 by Abel
I deposited a substantial amount of money last May and ended up finally being lucky and winning around $2000 back however when I finally tried cashing out at $1800 the withdrawl became pending and has been that way ever since. Its now november…6 months later almost and still pending. I’ve chatted with suppirt staff several times and have screenshots requesting it be done and I’m told the same story every time. The management team is investigating the account and they will send you an email upon completing.
Needless to say, that never happened. They won’t give me a phone number to call and i just keep getting the rin around. I’ve submitted my ID and they dont request anything but won’t pay me my money. Its pretty simple, I deposited money, didn’t receive bonuses and then won – pretty straight forward.
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