Jack in the Box complaint: Ignorant, smart mouth employee.

My complaint is specifically regarding your store on Hwy 199, across from Wal-Mart. And this not my first disappointing experience at this facility. I have always enjoyed Jack’s all meals menus for many years. Also, I have never felt so obligated to formalize an official complaint such as this. First time, ok? (Just a little background info.)
So Thursday January 12, 2023 @ approximately 0218, I hungrily pulled into the drive thru @ your River Oaks store anticipating to try Jack’s New Spicy Chicken Sandwich. Together with a few other of your tasty menu items! Boy, was I hungry…Your lady announced, Order when you’re ready.. I began my order with New Spicy Chicken Sandwich, added an order of churros, I stated and pondered what other menu items I wanted. Before I could get the next item order out of my mouth, the lady said to me in a condescending sarcastic tone,churros? What are your talking about?
My first thought was maybe I had mumbled or perhaps she had possible just hired and was a little unfamiliar with your menu. It is quite extensive so I empathize with her possible new employee status. No problem.. I then realized that your menu referred to the churros I ordered were actually called mini churros according to the menu. So I offered my correction and stated,oh, I meant an order of mini churros. Sorry, I said. She said, ok mini churros ( good thing I added mini or I might have missed out on that item. Is it just me or are Churros and mini churros that far from same thing??) Phfpt!? what???
Next I asked for an order of Jack tacos and as I’ve always requested at any and all of your locations for 20 years plus, could you add tomatoes please?? Fully expecting to pay extra for my request as in my past visits.(heart of my complaint,btw) To which(my request) your lady replied condescendingly with a sarcastic, put out sigh We don’t have tacos with tomatoes, Sir. This ain’t Taco Bell in case you didn’t know???! I politely asked, you mean,,,can’t you just add some tomatoes like you guys always have for me in past visits. I don’t mind paying extra…? thinking she was, indeed, probably new employee maybe need approval or something like that ,you see.( i,at this point, frustrated but willing to just cancel taco order and just get another item…mind you, no biggy..) But the response I received was belligerent, rude, extra condescending and , in my opinion, unnecessary, childless, and ghetto inappropriate. Forget unprofessional.???!
Before I could order my Shake and conceed cancel taco order , she interrupted loudly saying , Sir(with smart ass tone) You’re not at Taco Bell! I’ve already told you that our tacos have no tomatoes!? Maybe you’re lost or something!?? (I wanted to use some choice expletives addressing her shit and probably LAZY attitude. Because I was only one in line. But I maintained my composure and instead recoiled my head back into my car, shook my head, and with a disgusted sigh and a oh boy, are you kidding me?? But to myself inside my car.) So I stuck my head back out and started to say forget tacos and proceed to enhance my order with some egg rolls…..all of a sudden she blaired You need to go to taco bell, because I’m just NOT gonna serve you!! And then the order screen went blank and she would not take my order??! WTF?? Mind you, no other cars in line..as I drove out, she flipped me the finger and yelled some other crap as she and other employee were just entranced with their phones, doing nothing!??
Now I realize, these days, any employee vacancies are difficult to fill but give me a break!? And as I stated this was not my first bad experience at this store. On more than one occasion, after waiting in long line, I was told that store was now closed so they could take a break due to being short handed tonight!? I said , you’re open 24hrs!!
Are you taking a break and then reopen( I was willing to wait, np.) Lady yelled out, I told you, WE ARE CLOSED!!! What kind of customer Service is that JACK!?? Surely you guys can do better than that…pathetic, don’t you agree!?? Needless to say, I won’t be giving my hard earned money to that JACK IN THE BOX again!! But I’m sure that’s not gonna put you out of business, huh? So much for courteous Service we have all come to expect and enjoy.( I’m sure they’ve never heard that its Satisfied Customers that pay their salaries, right? ) Its like a playground for morons…
THATS ALL! Please followup with a favorable, positive response, if possible. Thank You!