Filed 5 Oct 2023 by Aeron
I had a mobile order and when I got to the speaker I asked for onions on my tacos. I had to repeat myself on five separate occasions and again at the window and still didn’t get onions on my tacos but instead your employees tampered with my food didn’t put the cheese on it, scraped all the meat off of it and gave me a shell with lettuce. When I call to complain and talk to the manager the manager hangs up on me and when I call back they lie and say they don’t take calls after 10:00 when it was 9:45 p.m. This is the third time in one week. Three days ago I had a mobile order and when I got to the window they told me they didn’t have fries that they would substitute for curly fries but I don’t like curly fries so they gave me a cheesecake. So I paid more for that order than what I had received. And when I ordered tacos they said they didn’t have any and they would give me monster tacos and instead they gave me some monster tacos that were spicy as hell and I couldn’t eat it. I’m really tired of the poor quality of service, the food tampering, being shorted money in exchange for goods, and I am incredibly disgusted with the service.
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