While iTunes provides users with a vast library of music, movies, and apps, complaint data from our community has flagged some recurring issues. Common complaints include difficulties in securing refunds and misleading categorizations of content that often confuse customers. Additionally, users report frustrations with delayed or unhelpful support from customer service.
To avoid these issues, we strongly advise customers to thoroughly read the terms and conditions for purchases and to promptly contact customer service for any discrepancies. Make sure to document all interactions and keep track of receipts and correspondence for proof.
Do you have a dispute or had a bad customer experience with iTunes? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to iTunes.
Our sentiment meter has detected that iTunes complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with iTunes, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about iTunes over the last 12 months. The graph below shows a monthly breakdown.
Curious about iTunes's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified iTunes customers. Search, discuss and connect with other people in our community.
Complaint from Lethabo on 29 August 2022 about iTunes.
I have a complaint about an iTunes card. I bought an iTunes card worth R250 and it was not working. I took it back and they called iTunes and they blocked the card now it's been weeks and I'm waiting... Read more
Complaint from Aron Englefield on 04 May 2022 about iTunes.
The albums of Shirley and Dolly Collins are listed as ‘German Folk Music’ on the iTunes Store, when they are classic British Folk Music songs. They are NOT German in any way! How could you make such a basic mistake?... Read more
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