Instagram complaint: Instagram Hacked Account

Last week I received a notification someone had accessed my IG account from an iOS device in Nigeria. I tried to log in to my IG but the hacker had already locked me out by turning on authentication on their end.

IG has no live support, just links that send you around in circles always ending at the same page ‘My account was hacked’.

I’ve submitted almost 20 videos of my face to prove my account is me. I get a message a few minutes later (so obviously from a bot) stating it can’t verify me. The email from IG contains my face profile pic so the hacker hasn’t changed that.

I emailed support@instagram and received a response that this email address is no longer monitored.

What do I do now? IG has allowed my data and account to be accessed by someone in Nigeria. Surely IG should be responsible for such a data breach?

I’m now lodging a complaint with the Cyber Police here in Australia, and considering going to the META head office in Sydney and making a face-to-face complaint.

For a multi-billion dollar company not to offer any customer support should be illegal. They are allowing scammers to message my IG contacts offering Bitcoin scams, this is illegal.