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Instagram complaint: Ignored by customer service for months!

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Filed 8 Jan 2023 by Aimee

My account for my pet got hacked and there is no way for me to get it back with the help centre as the last verification step is a video but it won’t accept my pets face but I’m not in any of the photos so I can’t use mine, I can prove it’s my account if they would just actually talk to me!!! I had a lot of followers and I don’t want to lose it all, I get the code to my phone but then they send the next code to the hackers email so I never get it I just go round and round in circles and I’ve messaged them on Instagram and they say someone will get back to me but it’s been months now , I want my account back it’s very important to me and what’s worse is, it’s their fault I never got an email from security team asking if I’d changed my email so I could or deny so they let the hacker change my details!

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