ING Australia complaint?

Do you have a dispute or a bad customer experience with ING Australia? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The ING Australia customer service number is 13 34 64, and complaints can be sent in writing to the ING complaints team at customer.complaints.au@ing.com. ING is a branchless bank, so the phone line, the ING app and online banking are the routes for everyday questions; there is no branch to visit. Have the account in question ready, with the date and amount of any transaction you are calling about, and note the reference ING gives you.

Charge on your Orange Everyday account you do not recognise? Start your complaint here too, and we push it out to ING Australia by email, social media and printed letters.

To escalate a complaint with ING Australia, ask for it to be recorded as a formal complaint with the customer complaints team, by phone on 13 34 64 or by email to customer.complaints.au@ing.com, and note the reference. If the complaints team's answer does not settle it, the ING complaints page names a Customer Advocate who oversees the complaints process, and you can ask for the case to go there; the page gives the contact details. Put in writing what went wrong, the accounts and dates involved, what you have been told so far and the outcome you want, such as a refund of interest or fees or a corrected record. ING Australia's head office is in Sydney, and the address is in the contact details at the top of this page.

Interest or fees you believe ING owes you? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To dispute a transaction with ING Australia, contact ING on 13 34 64 as soon as you spot it, say which card or account it was on, and ask for the payment to be investigated as a disputed transaction. If you think your card details have been used by someone else, ask for the card to be blocked and replaced in the same call. Have the date, the amount and the merchant name exactly as it appears on your statement ready, plus any receipt or order confirmation.

For goods that never arrived or a subscription charged after you cancelled it, keep a copy of the cancellation, the order and anything the merchant sent you, because those documents carry the dispute. Keep screenshots of the transaction as well, in case it later drops off the pending list.

Yes: the Australian Financial Complaints Authority (AFCA) handles complaints from consumers and small businesses about financial firms in Australia, and ING Bank (Australia) Limited, the bank behind ING Australia, is an AFCA member. AFCA generally expects ING Australia to have had the chance to put things right first, so keep a record of every call, message and reference.

Disputed charge or missing interest? We help you write the complaint in minutes, with the dates and amounts set out so each one can be checked.

No. ING says it will never send a text asking you to restore access to your account through a link, and it never asks for your PIN or password by phone or email. A locked-account text that links to a copied login page is a known way to steal customer numbers and passwords.

Nothing has been reported about ING Australia here yet. Our research shows what typically goes wrong at online banks in Australia: bonus interest that is not paid for a month where the conditions looked met, card payments and transfers the account holder did not authorise, accounts frozen during security checks, home loan applications and refinances that run slowly, and fee rebates that do not show on the statement.

Bonus interest missing for a month you met the conditions? Be the first to report it: your case opens the record for the next ING customer with the same question.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of ING Australia through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with ING Australia can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.