My complaint:
on march 5th 2022 i was in my fav club at around 10pm to 10.15pm EST. a guy was in their named smeer talking about how his 10 year account got hacked. i replied my account is 12 years and ive never been hacked.
About 5 minutes later he asked if he could add me as friend. usually i dont like to add randoms till i get to know them more but i took a risk. he said ty for adding him. then at 10.34pm i got booted out and when i tried to log back in said my account has been disabled. then i recieved an email saying i was disabled as they have just discovered that i informed them that my age on my account was not my real age. so i had to then and there create a new account to reply them by submitting a case. they replied and changed it to they was informed by someone that my age on my account was not my real age . so it changed from them telling me i informed them, to now being someone else informed them. i believe it was the guy i added that did it as he must of thought i was being sarcastic when i mentioned my account was 12 years and ive never been hacked. and i got booted like 5 minutes after i added him.
Since then imvu customer service will not re activate my account which was superchichotpink. they told me if you send us ID with a pic we will reactivate your account imediately. i sent them my drivers licence but i covered the address and licence number as i was told to do by one of the customer service agents. then they said you need to send a clearer pic and also a selfie of yourself holding it. and uncover what u have covered. i finally did what they asked and now they saying get someone to take the pic of u holding it. who cares who takes it it shows me holding it. I havent done anything wrong. i want my account reactivated like they said they would do. this has been going on for weeks.PLEASE can you get my account back. It was superchichotpink. PS. i was reading some of these complaints and one guy has done everything possible they have asked of him he said theres nothing more i can do there still saying its not me that im not who i say i am. he said i have no more id i can show. ITS ridiculous.
Suggested solution:
give me back my account please. reactivate it.