My complaint:
I booked a 6-night stay at Hyatt Place Park City in March. The reason I chose this hotel was because on the hotel page, it was explicitly advertised that the hotel had a shuttle for guests (see attached screenshot). I chose to book this hotel and pay more than other hotels that were cheaper but did not have shuttle service. Once we arrived at the hotel, however, it turned out that there was no shuttle service. Instead, we were forced to use Park City’s public transportation buses, which we could have done at a cheaper hotel. The manager and staff were rude and refused to lower the room price, saying sorry, this is how it is, knowing full well we weren’t going to start looking for another hotel because we were completely caught off-guard right there and then. I have submitted a feedback form to Hyatt a month ago, requesting a partial refund, however no one has gotten back to me, so I am looking for alternative ways to get compensated for the fraudulent advertisement.
Suggested solution:
I would have saved up to $1500, so I am requesting a partial refund of my stay
