H&R Block complaint: was not up front about service fees and did not figure correct refund

This is the email I sent to the tax specialist
I wanted to let you know how disappointed I am for the service that you provided me. First of all, you stated I should receive my refund within 8 days, and it has now been 30 days. I understand that the delay was not a fault of yours but because of the EIC credit. In my eyes as a tax specialist, you should have been aware of the hold on EIC and informed me. Second you were not up front with me about the payment for you service. $400.00 a $40 card fee to pay for the service is an unacceptable amount If you told me this prior to the service I would have walked out before you even got started. I feel I was scammed. Thirdly I have finally received a message from the IRS and my refund is going to be 1400 less than what you told me. Why did I even take time to have a tax “SPECIALIST” do my taxes. I could have done this at home for free. I brought it to you to make sure that my situation this year was done properly. You failed and I am very disappointed.