Complaint: False Advertisement

on 05 February 2022 about H&R Block in category Financial Services

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My complaint:

I started to file my taxes online using the free option. When I got to the deductions portion for my HSA it would not allow me to complete that section unless I agreed to pay the 29.99 for the deluxe package. Out of frustration I agreed and moved on with my return. Once I completed my federal and state taxes it took me to the section to pay for my services…at which point I was being charged for the 29.99 deluxe package and then an additional 36.99 for my state taxes which had been free until I agreed to pay the 29.99. I have used HR Block either in person or online for many years. After this I will no longer be using your services. I also called customer service and spoke with a woman who hung up on me. I would like to note that I was not in any way rude to her.

Suggested solution:

You need to make your charges clear before I even enter any of my information. It never made clear that I would be charged for additional fees to file my state taxes. Had your company not been shady in how you tried to swindle me, I would have gladly just paid. I do not work well with shady practices. I refuse to do business with someone like this.

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