H&R Block complaint: After over 4 years of being a loyal customer my taxes weren’t handled properly

After almost 5 years of being a customer at this specific location in Deer Park, my tax preparer Joseph Labarka fell ill before he started my amended tax return. After almost 2 months went by with no response or even answer as to why my amended taxes weren’t filled I got thrown a few managers including Catherine who spoke down to me and said what do you want from me, and how should I know what happened to your taxes, in an angry voice.

Finally after calling and speaking to different secretaries and tax preparer, they said first it would cost $55 for the amendment then she said $100, I asked after all the trouble I was put through by this location if they could please waive the fee she said absolutely not, what you went through doesn’t warrant that, we were just busy for a while. I feel this is very bad business and they conducted themselves in a poor manner.