HP Instant Ink complaint: HP Platinum Instant Ink…NOT

I have been utilizing HP’s Instant Ink subscription for over three years and decided last year to add a printer. When I switched over to the platinum service from the regular one, I for two months I was still being charged for the regular services. I received two complimentary months, but they still charge for paper. I still have yet to receive my paper shipments. The last shipment of paper I received was in January of this year, yet I was charged for March, April, and May. I had to buy my own paper.

When I complained to them about it, I was told that this has been happening to a lot of people and it would take up to a month for anything to be done. I was promised a credit and paper. I have received neither. I can’t even cancel because if I do, I will be responsible for the cost of the printer (the total cost). I am livid. So, I’m paying for almost $40.00 and have to buy my own printer paper and can’t get out of the program.