Skip to content
File a complaint
File a complaint

HoYoverse complaints

HoYoverse complaint: Recover account

Open 310 views Gaming
File your HoYoverse complaint How does Complain.biz work?

Filed 27 Mar 2022 by Jamesy

My Asia server game account was hacked, but I was not able to recover my stolen account because my Forms were rejected continuously for half a year.

I’ve spent a total of $50 on the game but I’ve never felt such a useless receipt since meeting HoYoverse Customer Service. I don’t know why they didn’t retrieve my account. They keep answering mechanically and copying. I can’t get my account back or request a refund, which is frustrating. Obviously the information I give them is correct, I also have pictures to prove my thoughts, why was my Form not accepted?

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

1 comment

  1. Alejandra Juarez

    Hi. My account got hacked too a few months ago, I have sent them emails and they ignoring me. Where you able to fix the problem?

    Reply

More HoYoverse complaints

View all 5

Wronged by HoYoverse too?
Make it sting!

Launch complaint