Complaint: Recover account

on 27 March 2022 about HoYoverse in category Gaming

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My complaint:

My Asia server game account was hacked, but I was not able to recover my stolen account because my Forms were rejected continuously for half a year.

I’ve spent a total of $50 on the game but I’ve never felt such a useless receipt since meeting HoYoverse Customer Service. I don’t know why they didn’t retrieve my account. They keep answering mechanically and copying. I can’t get my account back or request a refund, which is frustrating. Obviously the information I give them is correct, I also have pictures to prove my thoughts, why was my Form not accepted?

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Justified complaint?

Suggested solution:

Request a refund or help with quick account retrieve

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