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Hopper complaint: Price Freeze Hidden Policy

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Filed 3 Aug 2022 by Donald

I used the Hotel Price Freeze option on Hopper, to my regret when I didn’t follow through with the hotel booking, Hopper kept the DEPOSIT and refused to offer either a credit or a refund, I lost a whopping $52.78USD for a service I didn’t use. The Price Freeze policy is unfairly hidden under Terms and Conditions, I would have expected when I slid the price freeze option it would have been clearly stated that when I proceeded with the hotel price freeze I would not get the deposit back in the event I didn’t proceed with a booking. I’ve been trying to contact a customer service rep at Hopper via the phone, however apparently this is not possible. I only get a standard reply saying their team reviewed this purchase and their decision is final. You cannot even talk with anyone at Hopper, please help?

Hopper complaint: Price Freeze Hidden Policy
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1 comment

  1. Tara

    Hopper is a major click bate. No warning of purchase of price freeze. They just automatically charge me for the service with no warning at all. Conversation with CS is a slew of sorry. It's all policy.

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