Filed 28 Sep 2023 by Saphirah
I was playing an intense game and managed to secure two major jackpots with a combined value of approximately 300 units. However, when the network connection was restored, both the jackpots and the money bags disappeared before they could be credited to my account. Moreover, even though I was on a free spin, the 300 units I had won were not credited. I have invested a significant amount in these games and expect fair treatment. I urge you to credit my winnings as they were rightfully earned, just as you would deduct my money when I lose.
This incident occurred around 6:00 PM today. I’d appreciate a thorough investigation into this matter. I’ve noticed that such issues don’t arise when I play other games; they always pick up right where they left off before any network interruptions. As a loyal fan and customer, I believe I deserve better than the experience I had today. I was deeply disappointed.
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Dominique
Same thing happened to me, I'm still waiting on 2 deposit amounts of 300.
This company is a damn scam!! They should be publicly reported!
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