Hollywoodbets complaint: Deposit

On the reallyirning of the 23th November 2023 time 4:16 I deposited R300 on my hollywood account number 4313315.(7804270672080).I was playing Revolution roulette and when I tried to play after I deposited R300 I couldnt play because it was telling I have insufficient funds.I then waited until I got to work,I then phoned hollywoodbets and told them what happened. Firstly I was told by the consultant that the money I deposited went to bonus and to them it reflects as a bonus money.She then told me that she will escalate the matter and the money will be returned to my account within 24 hrs.I waited and waited still the money was not returned on my account.Ever since the 23th of Nobember 2023 I have been calling Hollywood bets and asking them the same thing to return my money back into my account but till today my money is not into my account.The only response I’m getting from them is that your matter has been escalated.I even went to Hollywood bets offices in Newcastle kzn they also put me through the phone that was on the 25th.The consultant I was speaking to over the phone said to me I will have my money within 15 minutes.I waited the whole day still my money is not on my account.

I’m really disappointed and frustrated. I have wasted my airtime calling these people but they are failing to do just one thing return money into my account so that I can play.I can’t load any voucher because all the money I’m putting it just goes there as a bonus.Im really angry about this experience with hollywood bets because it been days phoning them about the same issue but they are unable to assist me.

My contact number is 0829732452.I can really appreciate your help regarding this issue.