Holland & Barrett complaint?

Do you have a dispute or a bad customer experience with Holland & Barrett? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Holland & Barrett customer service number in the UK is 0330 058 2025, and the customer services email address is customerservices@hollandandbarrett.com. The Holland & Barrett help centre, linked in the contact details above, answers the common questions about orders, delivery and returns. For an online order, have the order number and the email address on your account ready; for something bought in a store, the receipt, the store and the date of purchase.

Order or refund to raise? Start your complaint here as well, and we push it out to Holland & Barrett by email, social media and printed letters.

To get a refund from Holland & Barrett, return the item under the returns terms in the Holland & Barrett help centre, which treat online orders and in-store purchases differently, so check which applies before you send anything back. Quote the order number or bring the receipt, and say whether you are returning the item because it is faulty, damaged, wrong or simply not wanted, because UK consumer law gives you stronger rights when goods are faulty.

Keep the proof of postage or the return reference, photos of a damaged or wrong item, and the date you sent it back, then check your card or bank statement against the refund you were told to expect.

Refund refused on a product you believe was faulty? We help you write the complaint in minutes, with the receipt, the photos and the dates in the right order.

If a Holland & Barrett order has not arrived, check the tracking link in the dispatch email and the delivery address on the order, then contact Holland & Barrett customer service with the order number and ask for the parcel to be traced, sent again or refunded. Under UK consumer law the retailer is responsible for the goods until they reach you, so the claim is with Holland & Barrett rather than with the courier.

Keep the dispatch email, screenshots of the tracking page and any delivery photo, and note the date the order was due.

Order marked delivered but nothing at the door? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Holland & Barrett next.

To escalate a complaint with Holland & Barrett, put it in writing to customerservices@hollandandbarrett.com and ask for it to be handled as a formal complaint, with the order number or receipt, the dates, what went wrong, what you have already been told and what you want Holland & Barrett to do. The UK head office of Holland & Barrett Retail Limited is in Nuneaton, Warwickshire, and its address is in the contact details above, so a letter to head office is also an option.

Keep a copy of everything you send, with the date, and every reply you receive.

No. Facebook posts offering a full box of Holland & Barrett sports supplements for £1 after a short survey were checked by fact-checkers, and Holland & Barrett confirmed it was not a genuine offer. The link led to a lookalike page, not the retailer's own website, so do not enter any details there.

Nothing has been reported about Holland & Barrett here yet. Our research shows what typically goes wrong at health and wellness retailers in the UK: online orders that arrive late, incomplete or not at all, refunds for returned items that are slow to appear, loyalty points or vouchers missing from an account, offer prices that are not applied at the till or checkout, and products that cause a reaction or arrive close to their best-before date.

Offer price missing from your receipt, or points never added? Be the first to report it: your case opens the record the next Holland & Barrett shopper with the same problem can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Holland & Barrett through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Holland & Barrett can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.