Hilton Hotels complaint: No worker to be found

Took me almost 45 min to locate a worker. Needed to grab some clean towels so I would be ready soon as my ride came as time was close and I thought they would’ve brought them before I had to request them again. And I wasn’t even 100% sure the gentleman understood what I was asking as he didn’t speak English and we communicate via phone to translate he was very nice and respectful. I would’ve even had time if someone would’ve been at the front desk to just hand them to me. Instead there was another upset guest who had already been waiting for someone to help him as he had to be at a job site. So I ran up to my room and called front desk over and over while looking up numbers to call Hilton headquarters which it was too early for them to answer. My fear was that something had seriously happened. Went back to front desk still no one around not inside or outside. I proceeded through the kitchen hollering loudly for anyone if they were ok or in need of help after a bit out come 2 ladies from a room off the kitchen the First Lady trying to get her eyes open and fidgeting her fingers through her hair as if she just woke up! My first words were I thought something serious happened to you she had the audacity to try to spin it and say that they were looking for me afraid I was hurt. Really I said you’re looking for me in a room off of the kitchen REALLY!!! Needless to say I didn’t get to go with my granddaughter and my adrenaline rush kept me awake! Don’t really know what she could’ve said but I feel this is a matter that. Needs looked into. Anyone could have walked in. The lighting outside is horrible there are so manny dark areas!