My complaint:
I cannot believe how bad this company is. I did not receive two boxes and despite them telling me that the first of the two would not be delivered and I would not be charged they did charge. I just noticed on my bank account that I was charged.
They now refuse to refund those 2 boxes
I cancelled future orders and they refused the cancellation continuing to charge my account.
They refuse to even look into it
I do not know what to do now.
Also they kept saying I had some rewards… Toni Chocolate and upgrades to meals but they now refuse those!
This is the weirdest and most unethical, possibly even illegally run company I have ever used!!
Suggested solution:
I would like my boxes cancelled as per my request
I would like the box that was cancelled yet charged for refunded
I would like the 2 non delivered boxes refunded to my bank account
I would like the Toni chocolate I was promised (it is too late for the meal upgrades)
