Complaint: Change of recipe

on 30 May 2020 about Harvest Morn in category Food and Beverage Brands

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My complaint:

I am emailing to let you know of my outrage at the recent change of recipe in your choco pillows. They are now smaller pillows and crunchier than before. It makes for a disgusting breakfast. Hence why I shall no longer be buying your product! Which is a shame as I really really enjoyed your cereal and even sometimes had it as a snack as well as breakfast! Consider 1 loyal customer lost!

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Justified complaint?

Suggested solution:

Go back to the old recipe making the choco pillows bigger and a softer crunch to it instead of the rock like crunch you get now!

Message from Robin from

10 months ago - We have posted a tweet about your new complaint about Harvest Morn

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