Hampton Inn by Hilton complaint: Pet Free Rooms Promised and Not Available

on 19 May 2023 about Hampton Inn by Hilton in category Hotels / Motels

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My complaint:

We were promised a room on a Pet Free floor and we saw and smelled dogs on our floor. When we expressed concern to the front desk Lisa apologized and checked in a notebook at the desk. She showed us documentation where a couple with pets was assigned a room on our floor, in violation of their policy. She said she did not know how this happened and could offer us no compensation.

Suggested solution:

Refund our charges as we did not receive the room we were promised.

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