Hampton Inn by Hilton complaints
Hampton Inn by Hilton complaint: Pet Free Rooms Promised and Not Available
Filed 19 May 2023 by Noel
We were promised a room on a Pet Free floor and we saw and smelled dogs on our floor. When we expressed concern to the front desk Lisa apologized and checked in a notebook at the desk. She showed us documentation where a couple with pets was assigned a room on our floor, in violation of their policy. She said she did not know how this happened and could offer us no compensation.
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