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Green Dot Bank complaint: Zero Access To Money

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Filed 11 Jun 2020 by Zai

First time I’ve ever come across a banking app that only allows you to transfer money into the app from an outside bank account but can’t do the reverse. My wallet was stolen last week, I reported my card stolen the exact same day which was June 2nd and I’m STILL waiting on my new card. I also had to order 2 other cards from different companies and they managed to get here by the end of the week. Now I’m here 8 days later with no card and all of my money is locked in this account outside of me being able to pay bills. I can at least be thankful for that right? “Better banking” is a joke of a slogan. Tried calling and it takes forever to even get to the option to ask for an actual customer representative and then you’re stuck on hold for a hour before actually getting to speak to a real person.

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