Green Dot Bank complaint: Witholding my funds and blocked my card for no reason

I filed a Dispute for an authorized transactions about 2-3 months ago and I got Approved for a provisional credit for 320.00. But Greendot blocked my card it was supposed to send me a new one so that I can access those funds and they never did so I try to login online for another situation where I need to print off a statement to prove that I made a payment to a creditor and I am unable to do that because they were totally blocked my account I cannot access the funds that I am entitled to because they vouch that there are FDIC insured but they are not allowing me to get the money that I was approved for an authorized transactions every time I call it’s a huge whole time and then when I speak with someone they tell me that they’re going to set up for a callback for corporate to call me back in two days they never call me back I’ve been waiting and waiting and waiting and I need to access my funds now. But Greendot blocked my card it was supposed to send me a new one so that I can access those funds and they never did so I try to login online for another situation where I need to print off a statement to prove that I made a payment to a creditor and I am unable to do that because they were totally blocked my account I cannot access the funds that I am entitled to because they vouch that there are FDIC insured but they are not allowing me to get the money that I was approved for an authorized transactions every time I call it’s a huge whole time and then when I speak with someone they tell me that they’re going to set up for a callback for corporate to call me back in two days they never call me back I’ve been waiting and waiting and waiting and I need to access my funds now The representatives that do you get on the phone will hang up on you after you tell them you don’t wanna wait for a callback you need your issue resolved they act like they can’t get a supervisor they can’t resolve the issue and then they hang up on you the worst bank I have ever dealt with besides Netspend of course