Green Dot Bank complaint: Unrefunded money

On August 18th I made a transaction to order contacts. The transaction was not accepted by the merchant, however was taken out of the account for a pending transaction. The account stated the money would be returned on the 26th of August. Come August 27th, my money had not been refunded. I called greendot and their representative told me that they have not received the money back and would have to wait until the 29th(a Sunday) to recieve my refund, ultimately not getting it until August 31st. On August 29th the charge still stated pending on my account. August 31st I called in, my money was not refunded and the pending charge was now gone. I called in and spoke to many different representatives all telling me different things. One told me he can see the money was not refunded. Another told me it was refunded on the 26th, another told me it was refunded the 24th and another representative told me that 2 of them are lying.

I have not received my money and now they’re telling me there was never a charge made on the 18th so they can’t refund anything.

In the process of speaking to these representatives over the course of 4 days, I have been lied to multiple times, hung up on multiple times, and given not 1 unanimous answer. I was lied to by two representatives. One representative literally repeated himself for 25 minutes (literally the same sentence) forcing me to scream at the man. Another agent became extremely condensending. I have not gotten my money back and they are refusing to credit my money.

This is extremely unprofessional and unacceptable. Do not do business with this company. They will not give you answers, they will not correct their mistakes, they will steal your money, they will not listen to you. They will repeat their rebuttals to the most extreme robotic representation you will ever encounter. If you value your finances, do not do business with this company. You’ll only be sent to an outsourced csr department to speak to individuals such as
Mahpab(the representative that repeated himself and refused to transfer me to a supervisor after requesting 30 times)
Christopher( who hung up after seeing there was a problem with the account)
Bell(who will give you two conflicting answers and then become disrespectful)
Alexis vell or…
Hell I don’t even know if these are their real names. They say the calls are recorded but they refuse to review them. They refuse to transfer you to supervisors.
They refuse to speak to you like a human. They will repeat rebuttals even if it doesn’t make sense in the English language.

This company is trash and this is not how you treat people who pay to use your service.