Green Dot Bank complaint: Unauthorized transactions

I have 2 unauthorized transactions on my Green Dot account. I have repeatedly called customer service and held for as long as 1hour and 45 minutes only to be cut off repeatedly. I’m on disability and the amount removed is well over half my monthly income. I’ve got automatic payments coming out the are going to bounce if I dont get this resolved and resolved quickly. Either Greenn Dot Customer Service is understaffed or it flat out sucks. My name is Glenn Kline. My email address is [email protected] and my phone is 502-432-5266. Please, I need assistance ASAP. I also have a situation regarding an item that was ordered online on 41021. This item has never been recieved but they sure ran the payment thru on my account. I have called numerous times only to get voice mail with numerous unanswered messages left as well as numerous emails sent that also have gone unanswered.