Green Dot Bank complaint: Unable to access our $$$$!!!

I filed a dispute w greendot re 2 PayPal transactions that went thru our acct that we never authorized, I was told it would b resolved within 72 hrs. Now it is 9 days later our card has been locked since the dispute n I have called the on the back of our card everyday since Tues 513 n for an avg of 4hrs each day I have been on hold listening to the automated guy tell me that he appreciates my patients n that they were experiencing heavy call volume! Never once has anyone ever answered my call! How can u legally n honestly morally block someone from their only means of income for over 8 days n not once tell them what is going on or when to expect it to b fixed!!! Had I known that filing this dispute would have created all this b.s I never would have done it, we would have just eaten the $70 n not had to count change this wk to eat or feed our pets! All the while my husband’s wkly payroll deposit went thru on Thurs as it usually does n we can’t even touch it! I know that we don’t mean squat in the big picture that is GreenDot nor would it mean a thing if we cancelled our acct w u n went w another co.