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Green Dot Bank complaint: Un-activates account Stimulus Payment

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Filed 19 May 2020 by Vhund

Approx 4 months ago I received a GreenDot bank card, because I had a banking account I did not activate it and actually threw the card away. Fast forward to April 15 2020, for some unknown reason the IRS direct deposited my 1200 stimulus payment payment into that account. At that time I had no idea what account it was so per IRS instructions I waited 2 weeks to see if the payment would be returned to the IRS, it never was. I contacted the US Treasury Department who gave me a tracking number to the direct deposit at GreenDot and a number to contact GreenDot that occurred on May 7 2020. At that time I didn’t remember even receiving the GreenDot card that I threw away several months ago. I called the number the Treasury Department gave me but there was no number to reach a person only gave me an email address to contact. So that is what I did, apparently it was to the fraud Department who in turn sent me an automated email saying that acct was blocked and gave me no further information on how to contact an actual person at GreenDot. After extensive internet research I finally found a number to contact an actual person. When I spoke with that rep she informed me my acct was blocked and I would be in line for a Corporate call back. It was this time that I put it together that the card I threw away several months ago was actually in my name. The first call back I got from Corp office was a gentleman that said he was transferring me and to push option 1… I did as told and was disconnected. I immediately called GreenDot back they replied sorry you will have to wait for Corp call back in 2 business days. The next call back I got I was unable to hear the person on the other line, I was disconnected… once again I called GreenDot who said I would have to wait for a call back in 2 business
Days. This has went on since May 9th with at least 7 call backs and me calling them each time I am disconnected. I have spent endless hours on hold with this company waiting to have MY funds returned to me and not one person can give me a straight answer.

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